FAQS
Where is Coko Berry located?
Coko Berry is located at:
📍 2220 Marsh Lane, Suite 115, Carrollton, TX 75006, United States. Coko Berry Flowers
This is our store location where you can place orders, pick up arrangements, or visit us in person.
What are your store hours?
Our store hours are:
- Monday – Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 7:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: 10:00 AM – 1:00 PM
Where does Coko Berry deliver to?
We deliver throughout the Dallas–Fort Worth (DFW) area from our location at 2220 Marsh Lane, Suite 115, Carrollton, TX 75006.
We offer delivery to homes, apartments, businesses, schools, and hospitals.
To confirm if we cover your specific area and to get an exact delivery fee, please contact us at (945) 260-8028.
Does Coko Berry offer same-day delivery?
Yes, we offer same-day delivery across the DFW area for orders placed before 12:00 PM.
Orders placed after this time will be scheduled for delivery on the next business day.
What is Coko Berry’s delivery cost?
Delivery fees vary depending on the destination zip code.
You can get an exact quote by contacting us at (945) 260-8028, sending us a WhatsApp message to the same number, or messaging us on Instagram @coko_berry.
You can also view the delivery fee while placing your order online—simply select delivery, enter the zip code, and the cost will be calculated automatically.
Does Coko Berry deliver at exact times?
No, deliveries are made within a scheduled time window rather than at an exact time.
We recommend allowing a minimum of 4 hours from the time your order is placed for delivery.
You will also receive email notifications when your order is ready for delivery and once it has been successfully delivered.
Can Coko Berry deliver to places like hospitals, schools, businesses, and offices?
Yes, we can deliver to hospitals, schools, businesses, and offices.
When placing an order, we require the recipient’s contact information so they can be notified and expect the delivery, especially in locations that require special access or only allow deliveries to be left at the front desk or reception.
What happens if you try to deliver my arrangement and the recipient is not available?
If the recipient cannot be located at the time of delivery, the arrangement will be returned to our store, and you will be notified so it can be picked up in person.
We do not leave arrangements on the front porch or with a neighbor unless specifically requested by the customer or recipient.
Please note that any additional delivery attempts will incur an extra charge.
Do you offer refunds if the delivery attempt was not successful?
We do not offer refunds for unsuccessful delivery attempts.
If the arrangement is returned to our store, you may either pick it up in person or request a new delivery for an additional fee. For more details, please refer to our Delivery Policy.
How far in advance should I place my order?
We recommend placing your order at least 1–2 days in advance to ensure availability and timely delivery.
For same-day orders placed before 1:00 PM, please allow a minimum of 4 hours for preparation and delivery setup or store pickup.
Do you have arrangements ready to go, or do I need to order in advance?
We always have a selection of arrangements—such as vases and hand bouquets—available for walk-ins and same-day pickup.
If you’re looking for a specific design from our catalog, such as a rose box or a particular size or color of bouquet, we recommend placing your order in advance to ensure it’s ready for your desired date.
Can I add a card message?
Absolutely! You can include a personalized card message with your order.
If you order online, there will be a section where you can write your note and we will print it for you. If you place your order via text, WhatsApp, or Instagram, you can simply send us your message, and we’ll add it to your card. For in-store purchases, you can provide your message at checkout.
If I place my order for pickup, how long will it take to be ready?
We require a minimum of 4 hours after your order is placed to have it ready for pickup.
This allows our team to carefully prepare your arrangement with the best quality and attention to detail, while also fulfilling other customer orders already in progress.
If I place my order for pickup, can someone else pick it up for me?
Yes, someone else can pick up your order on your behalf.
However, we ask that you notify us in advance and provide the person’s information so we can properly authorize the pickup. For security purposes, all in-store pickups require a valid ID to ensure the order is released to the correct person.
Will my flowers look like the picture?
Yes, all our photos are taken in-store using arrangements made by our florists, so they reflect our actual designs.
Please keep in mind that flowers are natural products, so slight variations in shape, size, and color may occur. In rare cases, substitutions may be made depending on seasonal availability or stock, while always maintaining the overall style and quality of the arrangement.
Can Coko Berry customize my order or work from an image I send?
No, we do not offer custom designs or replicate arrangements from outside images.
At Coko Berry, all arrangements are created based on our catalog, and each design is standardized to maintain our style and quality. We cannot modify or alter existing arrangements.
However, our catalog includes a wide variety of bouquets, vases, boxes, and add-ons so you can choose an option that best fits your occasion and still achieve a beautiful result.
Can I bring external items like money, shoes, perfumes, or jewelry to be included in my arrangement?
No, Coko Berry does not include any external items that are not purchased from our store, and we are not responsible for any outside items.
We only offer and include items available in-store, such as plush toys, chocolates, balloons, and decorative add-ons for arrangements like crystals, crowns, and butterflies.
Can I bring flowers, balloons, or plush toys that I purchased elsewhere for you to create an arrangement with them?
No, Coko Berry only works with products from our store. We do not accept external items, and we do not customize arrangements or create designs on the spot.
Can I return or exchange an arrangement if I don’t like it?
Due to the perishable nature of our products, all sales are final. We are unable to offer returns or exchanges on floral arrangements.
For full details, please refer to our Returns Policy.
How do I take care of my flowers to make them last longer?
Whether your order is for pickup or delivery, we include a care instructions card inside your Coko Berry envelope to guide you.
The longevity of your flowers depends on proper aftercare. If your arrangement is in a vase, we recommend changing the water every 3–4 days. If your arrangement includes floral foam, simply add a small amount of water regularly to keep it lightly moist to the touch.
How can I pay for my order?
We accept credit and debit cards, Apple Pay, and cash (in-store only). We also accept Zelle payments.
If you place your order via text message, WhatsApp, or Instagram, you will receive an email with your invoice where you can complete your payment.
For in-store orders, you may pay directly at the shop using any of the accepted payment methods.
What if my chosen flowers aren’t available?
Occasionally, substitutions may be necessary due to seasonal availability or current stock. When this happens, we carefully select flowers of equal value while maintaining the overall style, look, and feel of your arrangement.
We always notify our customers if any substitutions are needed to ensure transparency and provide the best possible experience.
For special dates like Valentine’s Day or Mother’s Day, can I place my order the same day by phone, WhatsApp, or social media?
No. During peak seasons such as Valentine’s Day and Mother’s Day, our catalog is released weeks in advance so customers can place their orders ahead of time.
If you did not place your order in advance, we will still have arrangements available for in-store purchase until supplies last.
Please note that during busy dates, our team may be fully occupied and we may not be able to respond to phone calls or messages. For this reason, we highly recommend visiting our store in person to complete your purchase.